ORDER FORM
To order CombiStats, please complete the CombiStats order/registration form. We kindly ask you to ensure that you provide
— an e-mail address: an e-mail address is required for order confirmation purposes
— a VAT number (mandatory within the European Union)
— Your order reference/purchase order reference
— Your desired User ID
— If your company has an EDQM client code, please provide it to facilitate the processing of your order.
When you have completed your order please send it by:
— Fax: +33 (0)3 88 41 27 71 – for the attention of Sales section
— E-mail: orders@edqm.eu
— Letter: Council of Europe, European Directorate for the Quality of Medicines and HealthCare, FAO Sales section, 7 allée Kastner, CS 30026, F-67081 STRASBOURG, France
Please note that we do not accept orders by telephone.
Customers are financially responsible for duplicate orders in the following cases:
— confirmation orders that are not clearly marked as being a confirmation of an order that has already been sent to the Council of Europe (EDQM)
— submission of the same order multiple times (i.e., via fax, e-mail, mail or any combination thereof)

PRICES
For all orders, the invoice is established in Euros. The 2010 licence for CombiStats runs from 1 November 2009 to 31 October 2010 for a single user licence - one licence per PC. The price per licence is €300 – this is irrespective of when you order during the licence period. Please indicate on the order form how many licences are required. No discount for mutliple purchases is available.

TAXES AND DUTIES
The sale prices for publications are exclusive of duties and taxes and are given in Euros. In the European Union, there is no VAT identification number for organisations with diplomatic status. The Council of Europe (EDQM) therefore has no VAT identification number and is not subject to duties and taxes.

ORDER CONFIRMATION
Sales become final after the transaction has been confirmed by e-mail and the invoice issued. The data recorded by the Council of Europe (EDQM) constitute the proof of all contractual and financial transactions between the Council of Europe (EDQM) and its customers.
The Council of Europe (EDQM) reserves the right not to register an order for any reason, in particular in connection with problems with supply of goods, problems with the order or unpaid invoices for any EDQM product.

CANCELLATION.
If the customer wishes to cancel an order, this must be done by fax (+33 (0)3 88 41 27 71), or by e-mail to orders@edqm.eu (indicating your order reference) and sent to the Council of Europe (EDQM) no later than 12 hours after the customer has confirmed the order. No cancellation is accepted after this deadline.

How do I pay?

Payment should be made within 30 days of the date of the invoice:

— BY CREDIT CARD. Credit cards may be used for online payment of orders (Carte Bleue, Visa, Eurocard, Mastercard, American Express, JCB) through our web-site www.edqm.eu/store and choose E-payment invoices. You can also provide your credit card details at the bottom of the invoice and send it back to us. Please note that we do not accept credit card numbers by telephone.

— BY BANK TRANSFER to our bank. Société Générale, 255, route de Mittelhausbergen, 67200 Strasbourg, France IBAN Account Number for International Transfers:(FR 76) 30003 02360 00550034256 76 SWIFT: SOGEFRPP. Please quote your invoice number when you pay.

— BY CHEQUE Send your cheques made payable to "the Council of Europe" or "European Directorate for the Quality of Medicines and HealthCare" to the address of the EDQM, 7 allée Kastner, CS 30026, F-67081 STRASBOURG, France.
In all cases, the payment should be net of charge for the Council of Europe and invoices should be paid within 30 days from the date of invoice.

For certain countries, especially those with strict monetary regulations, new clients and large orders we reserve the right to require pre-payment. In case of doubt, please contact us at orders@edqm.eu. Payment by letter of credit is not accepted.
The goods remain the property of the Council of Europe (EDQM) until the invoice has been paid in full.

If I have a Complaint

Any delays in order processing or allocation of passwords do not entitle the buyer to cancel the sale, refuse the goods or claim damages. Complaints can be made by the buyer upon “delivery” of goods only if the goods do not correspond to the initial order. Any complaints should be sent within 48 hours of receipt of the user name and password to orders@edqm.eu.